Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or UK public holidays.

Delivery Times — United Kingdom

Once your order has been processed and dispatched, delivery takes 5–7 business days.

Total estimated time from order to delivery: 6–10 business days.

Please note that delivery times are estimates and may vary due to factors outside our control including customs processing, carrier delays, and peak periods.

Shipping Costs

We offer free tracked shipping on all orders.

Order Tracking

Once your order has been dispatched you will receive a confirmation email with your tracking number. You can use this to track your order through our carrier's website.

Customs & Duties

All orders are shipped to the United Kingdom. Any applicable customs duties or import taxes are included in your order — there are no hidden fees at delivery.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe please contact us at hello@vaelatelier.com and we will investigate with the carrier on your behalf.