Shipping policy

At Vael Atelier, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Every order is carefully prepared and shipped with the utmost attention to quality and service.

Order Processing

Once your order has been placed and payment has been successfully confirmed, our team begins preparing your items for shipment.

  • Processing Time: 1–3 business days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During busy periods, promotional events, or holiday seasons, processing may require a little additional time. If this occurs, we will do our best to keep you informed.

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Delivery Time

United Kingdom

After processing, orders are typically delivered within:

  • Estimated Delivery Time: 5–7 business days

Estimated Total Delivery Time

  • Processing: 1–2 business days

  • Shipping: 5–7 business days

Total Estimated Delivery Time: 6–10 business days

Please note that these delivery times are estimates and may vary depending on courier operations, weather conditions, customs clearance (where applicable), or other unforeseen circumstances beyond our control.

Shipping Fees

We offer free tracked shipping on all orders.

Order Tracking

As soon as your order leaves our warehouse, you will receive an email with tracking details so you can monitor your shipment throughout its journey.

If you have not received your tracking information within three business days after placing your order, please contact our customer support team.

Delivery Delays

While we work with reliable shipping partners to ensure timely delivery, occasional delays may occur due to:

  • High shipping volumes during holidays or sales

  • Severe weather conditions

  • Customs inspections

  • Carrier operational delays

  • Incorrect or incomplete delivery addresses

We appreciate your patience and understanding should any unexpected delays arise.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or returned to us. Any additional shipping costs incurred due to address errors may be the responsibility of the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. Our support team will investigate the issue with the shipping carrier and work towards a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding your order or our shipping policy, we're always happy to help.

Our contact details:

Trading Name: Vael Atelier

KVK: 77356187 

BTW: NL003184373B45

Registered Address: Divertimentostraat 35, Almere, 1312 EB, Netherlands

Email: hello@vaelatelier.com

Phone Number: +31 6 10 15 36 25

Support:  Monday to Friday: 9:00 am – 17:00 pm