Refund policy
Returns & Refund Policy
Our Returns Promise
We want you to love what you ordered. If for any reason you are not completely satisfied, we accept returns within 30 days of delivery.
Eligibility
To be eligible for a return your item must be:
- Unworn and unwashed
- In its original condition with all tags attached
- Free from perfume, deodorant, makeup or any other marks
- Returned within 30 days of the delivery date
The following items cannot be returned:
- Items marked as final sale
- Underwear or swimwear for hygiene reasons
- Items that show signs of wear or have been altered
How to Return
- Email hello@vaelatelier.com with your order number and reason for return
- We will respond within 2 business days with return instructions
- Pack your item securely in its original packaging where possible
- Send your return using a tracked shipping service — we recommend keeping proof of postage
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected we will notify you by email. If approved your refund will be processed to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to process the refund.
Faulty or Incorrect Items
If you have received a faulty or incorrect item please contact us immediately at hello@vaelatelier.com with your order number and a photo of the item. We will resolve this as a priority at no cost to you.
Exchanges
We do not currently offer direct exchanges. If you would like a different size or colour please return your item for a refund and place a new order.